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Glossary
Page history last edited by Kathleen Collins 2 yrs ago
Definitions to come
| Academic Cooperative | | | BME | Base Management Environment. This is your subscription group. | | Chat monitor | The browser window where you can actually conduct a chat session with patrons. The chat software that you use in the chat monitor is often called "flash chat." | | Co-browsing | | | Flash Chat | | | Follow Up | A librarian may decide at the end of a chat session to mark-up the chat session transcript with a code indicating that followup via e-mail is required. Before closing the chat session, the librarian assigns a resolution code of "followup by patron's library." | | Group | | | HTML Chat | | | IM | | | Instant Messaging | | | Institution | | | Knowledgebase | | | Local administrator | | | My QuestionPoint | When you first login to QuestionPoint, you are taken to your own personalized "My QuestionPoint" page, which has links to chat transcript archives ("Questions"), news about the service, and the link you use to launch the chat monitor. | | OCLC | | | Policy Pages | | | Primary Queue | | | Public Cooperative | | | Pushing Pages | | | QuestionPoint | | | Queues | | | Resolution Codes | | | Scripts | | | Subscription Group | | | Surveys | | | Transferring | | | 24/7 Reference | | | Viewport Page** | |
Glossary
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